FAQs

Do ACES Webcasts Qualify as Live CE Units?

Yes! All of our courses are taught live - they are not pre-recorded. You can interact with the course presenter and other participants in real-time. Have a question during the course? Use the chat feature within the class to ask the instructor.

If you have any questions regarding how your state will credit you for taking an ACES live webcast course, please check with your respective state dental board.

Will ACES Seminars Work on My Tablet or Mobile Device?

Yes! ACES webinars work on all Apple, Android and other devices.

The ACES system is web-based, so your mobile device must have access to the internet or use cellular data throughout the entire live seminar to participate.

The course will work on Windows, Mac, and Linux operating systems, and iOS and Android mobile systems. You do not need to download any software or apps to participate. The webinar will run automatically once you enter the online classroom. We recommend using Google Chrome as your web browser to access the online classroom.

Pro tip: Simply click the webinar link in the email we send you right after you place your order. By clicking on this link right away, it will activate a series of reminder emails up to the day of your webinar.

An internet connection and a charged device are all you need to participate in our courses. It is best to click the webinar link at least 5 minutes before the scheduled class time to make sure you are able to enter the class. If you have any issues entering a course, email us at aces@aces4ce.net or call us at 888-844-ACES and we will assist.

Are ACES Webcasts Interactive?

Yes! Participants are encouraged to ask questions and make comments. You can interact by typing your questions on the special webcast chat board. Since all courses are in real-time, instructors will see your questions and comments as soon as you submit them.

Need Technical Support During a Webinar?

All customers have access to technical assistance while taking an online course. ACES has representatives on standby during all live webinars to aid customers with any questions they may have during a webinar. If you have any questions about how to take a webinar or need technical assistance before, during, or after a live webinar, please either email us at aces@aces4ce.net or call us at 888-844-2237.

Is there an Exam for ACES Courses?

Every ACES course concludes with a short exam covering the main points of the lecture. Instructions on how to complete the exam online are located at the end of your syllabus. An additional copy of the online exam is also provided in the course syllabus. If you have any issues entering the online exam system, please email us at aces@aces4ce.net or call us at 888-844-ACES and we will assist.

What happens if I miss a class or need to reschedule a purchased course?

If you missed a course or need to make changes for a course you ordered, ACES can reschedule you to any other scheduled course we offer. There are no cancellation or change fees for adjusting your course schedule. To get a replacement course, you must contact ACES within six months of the missed course, and it must fall within the same renewal period.

If you created an account to purchase courses, you can submit a request for a refund or store credit through the following steps:

  1. Log into your account,
  2. Go to the Orders section,
  3. Select “Return Items” Icon located to the right of your purchased course, and
  4. Fill out the return/store credit section and submit.

Store credit: Your store credit will stay on your account and apply to your next purchase. You will see an option to apply your store credit amount when you check out next time.
Refund: Your refund option will simply refund your purchase to the original credit card or payment method you used to purchase the course.

You will receive an email regarding your store credit or refund once it has been processed.

If you purchased as a Guest or prefer to speak to an ACES representative to request a refund or store credit, please email aces@aces4ce.net or call 888-844-ACES.

Please include the following information in your email or voicemail: Your name and the name and date of the course you want store credit/refund for. If you know the course you want to replace your course with, include the replacement course name and date as well.

ACES will promptly process your request and supply you with any information needed to take your substitute course.

Are ACES Seminars Accredited?

ADA CERP Recognition:

ACES (Advanced Continuing Educations Systems) is an ADA CERP Recognized Provider for Dental Continuing Education. For more information on ADA CERP: Continuing Education Recognition Program (CERP) web page.

To see our ADA CERP Recognition verification, search Advanced Continuing Education Systems after clicking the following link: https://ccepr.ada.org/en/view-ce-providers/national-approval-section

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

Dental Board of California Approval:

ACES is a California business and has been Approved by the Dental Board of California as a Provider of Dental Continuing Education (license number: RP4393).

Advanced Continuing Education Systems Dental Board of California Approval status verification:

For California Dental Board verification of continuing education license go to: https://www.dbc.ca.gov/

Select Board: Dental Board of California
License Type select: Registered CE Provider Permit
Enter License Number: 4393

Click on the SEARCH button to bring up ACES license verification information. You can choose to click on the MORE DETAIL button on the verification page for additional license information for ACES certification.

If you have any questions on the eligibility of ACES live webinar units in your state, please check with your state dental board.